Customer Satisfaction

Eclipse has its own specially trained Customer Support Team who not only process orders, but also answer queries and give help and advice to customers. Customer satisfaction is central to the success of the business and Eclipse has an on-going programme of training and improvement to ensure that customer requirements are met and exceeded.

This service is backed up by a state-of-the-art distribution centre, which provides customers with the convenience and peace of mind of the next day delivery service (for UK customers) - a key feature of the Eclipse offer.

Innovation

Eclipse has an in-house, highly trained Design and Development team who lead the way within the industry in terms of new components, systems and unique products. The most recent development for the team has been the INTU range of blinds, which fully integrates with windows to give a stylish and sleek look to windows and doors.

The Eclipse Marketing team design a unique range of pattern books and point of sale materials for customers to use. Working together with both internal departments and suppliers they ensure that Eclipse has the most original and best possible range of products available to supply the diverse market.

High Tech Fabric Processing

One of the many things that make Eclipse unique within the industry is that soft cloth is bought in then coated on-site in the finishing plant. This is an extremely specialised job and workers within the plant have had years of experience working with fabrics. The cloth is processed to become roller or vertical fabric then finally transferred to the warehousing facility for distribution to customers.

Blind Production

In addition to supplying customers with fabric and components Eclipse also supply certain blinds as finished products. These include Roman Blinds, Wooden Venetian, IsoDesign and the new INTU blinds. Customers can rely on a truly made-to-measure service using the highest quality materials to produce a superb product.